We are committed to providing a premier level of customer service to Owners & Trainers.
Day to day, we aim to provide competitive racing reflecting the needs of the majority of Owners, Trainers and the horse population. We support this by staging 'feature' days, with attractive levels of prize money and higher rated races.
A continual programme of capital investment and modern equipment purchase ensures the best possible racing surface for horses.
GOING THE EXTRA MILE...
Trainers receive going reports at entry and declaration stages by text message.
The Owners & Trainers car park is clearly signposted and patrolled to ensure exits are always clear.
A minimum of six complimentary badges are given to single Ownerships and up to eight badges for partnerships or syndicates. Additional badges are available for £10.
Stable staff canteens are clean, well-equipped, and offer affordable catering.
OWNERS & TRAINERS BAR
A complimentary tea or coffee is provided on arrival.
Each bar is of good size and well furnished, offers a range of refreshments, and has a large plasma screen for viewing races and a Tote facility.
The racing colours of Owners with regular runners at the course are displayed.
Each racecourse provides a clearly signposted external viewing area for Owners and Trainers.
Winning Owners are presented with a digital photograph of their horse, taken on the day, a DVD of their race, and are taken for a celebratory drink. Additional copies of both the winning photograph & DVD can be ordered via the Racecourse Office at an additional charge
Where a racecourse is, for any reason, unable to fulfil any part of the Policy, it will make this clear in the Raceday Information Sheet - available at the Owners & Trainers entrance.
Customer Comment Cards are available in the Owners & Trainers Bar - we welcome your feedback.